Orven.coffee terms and conditions of sale and delivery
1. Seller identity and scope
Orven.coffee is an online coffee shop operated by Jaime Solís, with an address in Tarrazú, email jaime@orven.coffee (hereinafter, Orven). Sales covered by these terms are intended for deliveries in Costa Rica. If international deliveries are enabled, their conditions, taxes, and restrictions must be informed before payment.
These terms govern the coffee purchases that the customer makes on Orven.coffee. Each product's data sheet, its specific conditions, and advertised promotions are part of the offer; in case of discrepancy, the conditions most favorable to the consumer that apply according to the law will be respected.
Last update: October 9, 2026.
2. Product information
Before purchasing, the customer can consult the name, presentation, net content, price, availability, and relevant characteristics on each coffee's product page. Orven will indicate, where applicable and verified, the origin, type of bean, roast level, whether it is delivered as whole bean or ground, storage instructions, lot number, and other warnings required for a food product. Photographs are illustrative; they do not replace the binding product description. Orven will not unilaterally substitute the chosen coffee, format, or quantity without the buyer's authorization.
3. Price, taxes, and shipping costs
Prices will be displayed in Costa Rican colones and United States dollars. Before the customer confirms the order, Orven will show the price of each product, applicable discounts, taxes, delivery costs, and the total to be paid. Costs that cannot be calculated in advance will be clearly explained before confirmation; no mandatory charges will be added after the customer accepts the total. The validity and conditions of each promotion will be published alongside it. In the event of a manifest pricing error, Orven will contact the buyer before processing the charge or shipment to offer them the choice to accept the correct price or cancel at no cost and receive a refund of any sum charged; we cannot unilaterally charge a different amount.
4. How the purchase is made
The buyer selects the product and quantity, provides the necessary delivery and billing information, chooses the available payment method, and reviews a final summary with products, total amount, address, and estimated delivery time. Before confirming, they can correct errors or abandon the operation. By clicking the button to purchase, they express their acceptance of the purchase and the terms made available to them. Simply visiting the site does not create a purchase or authorize charges.
Orven will send a confirmation to the provided email with the order details and reference number. If a product is not available after receiving the order, Orven will inform the buyer without delay, offer an alternative only if the buyer accepts it, and, if they do not accept it, will cancel that product and refund the sums charged for it and any applicable shipping costs.
5. Payment, receipts, and invoicing
Payments are accepted via credit card, debit card, PayPal, Google Pay, and SINPE Móvil. Card payments are processed by the external provider Tilopay; Orven does not store the full card number and, according to the communicated configuration, receives a token and the last four digits. A rejected transaction will not be considered paid. Orven will send the purchase receipt and the corresponding electronic invoice to the email provided by the customer, requesting tax identification or ID number only when necessary. Data processing is described separately in the Orven.coffee Privacy Policy.
6. Delivery
Orven delivers to cities and towns in Costa Rica covered by Correos de Costa Rica, to the address indicated by the buyer. Before payment, the cost and delivery time applicable to that order will be indicated. If pickup is offered, the location, schedule, and procedure will be informed separately. The buyer must verify that the address and contact details are correct; they may request corrections at info@orven.coffee, with the subject “Changes to the purchase order”, before dispatch. If an incorrect detail provided by the buyer prevents delivery, Orven will inform them of the options and any reasonable additional cost previously accepted before attempting a new shipment.
If Orven notices that it will not be able to deliver within the informed timeframe, it will communicate the situation and offer the buyer the appropriate solutions, including a refund where applicable. A third party in charge of transporting the order does not release Orven from its legal obligations to the consumer. Upon delivery, the buyer may communicate via info@orven.coffee if the package arrives incomplete, incorrect, or visibly damaged; the lack of immediate notice does not extinguish the warranty or the customer's other legal rights.
7. Cancellations and right of withdrawal
Before dispatch, the buyer may request the cancellation of the order via info@orven.coffee. Orven will confirm if it is still possible to stop the shipment and explain the applicable refund. After dispatch, the request will be processed according to the rules of withdrawal, warranty, and other applicable rights.
In electronic transactions covered by the withdrawal regime, the consumer may exercise it within the legal period of eight days, in accordance with Law No. 7472, art. 40 and Decree No. 37899-MEIC, art. 133, provided that the consumer can return the product in its original packaging, unused, and in the same condition as received. You may communicate this through the same electronic means used for the purchase or via info@orven.coffee, indicating the order number. Orven will explain how to return the product and will make the refund in accordance with applicable regulations, using the same payment method where applicable.
Defective, incorrect, or damaged products will also be addressed through the warranty and legal remedies, independently of the withdrawal.
8. Quality, warranty, and solutions
Orven will deliver products that correspond to what was advertised, duly identified, and in conditions suitable for consumption in accordance with applicable regulations. The legal warranty cannot be excluded by these terms, due to the food nature of the coffee, nor by the fact that a carrier is involved. If the order arrives defective, deteriorated, incomplete, or does not correspond to what was purchased, notify info@orven.coffee with the order number and a description of the problem; photographs may help, but will not be an absolute requirement to receive a claim. Orven will evaluate the incident and offer the corresponding remedy in accordance with the law, such as replacement, resolution of the defect, or refund of money, as the case may be.
9. Handling inquiries and complaints
The buyer may submit inquiries, cancellation requests, and complaints to info@orven.coffee and the contact form accessible from the website. Orven will acknowledge receipt, assign follow-up to the case, and communicate the response and solution clearly via email. The hours for receiving complaints are 24/7, with the goal of addressing each case in less than eight business days given the perishable nature of the product.
10. Site use and responsibilities
The buyer must provide truthful information necessary for the purchase and not use the site for fraudulent transactions. Orven may adopt proportionate measures to prevent fraud and protect the security of the store, without arbitrarily canceling valid orders or withholding payments without cause. No provision of these terms excludes the liability that the law imposes on Orven for misleading information, defects, non-compliance, damage, or the actions of suppliers used to fulfill the sale. The rights derived from a promotion and the specific conditions accepted will prevail in accordance with the consumer protection regime.
11. Validity and modifications
The version applicable to each purchase is the one presented to the buyer before confirming it. Orven may update these terms for future sales, will indicate the date of the update, and will not unilaterally modify the conditions of orders already accepted. These terms are interpreted in accordance with Costa Rican law, without depriving the consumer of the jurisdictions and protection mechanisms that may apply to them.